Starbird Chicken Privacy Notice
Last Updated: 04/06/2026
Effective Date: 04/06/2026
This Privacy Notice (“Notice”) applies to personal data Chicken Coup, LLC d/b/a Starbird Chicken (collectively, “Starbird,” “we,” “us,” or “our”) collects. This Notice also covers rights and choices related to your personal data.
Table of Contents
Click on the links below to jump to that section of the Policy.
Data We Collect
We collect data about you in different ways. For example, we collect data:
- Directly from you. This includes when you register for an account, sign up to receive our communications, place an order, or contact us.
- Automatically. This includes through cookies, server logs, and other tools on our website, apps, or emails.
- From other sources. These can include our vendors/service providers, marketing service providers, franchisees, business partners, publicly available sources, and other companies.
Context
Examples of Personal data
Primary Purpose
Account Registration
We collect your name and contact information when you make an account. We may also collect your credit or debit card information to keep on file for easy checkout. We also collect data on the actions that you perform while logged in.
We use this information to provide account-related functionalities to users. Accounts can offer easy checkout, saved preferences, and purchase history.
Business Partner Information
We collect the name and contact information of our business partners and their employees with whom we may interact.
We use this information to contact our business partners and communicate with them about business activities such as projects, services, and billing.
Demographics
We collect personal data, such as your age or your region.
We use this information to understand our users and potential customers better.
Distance
Our apps may collect your location from the GPS, Wi-Fi, and/or cellular technology in your device. This lets us determine your location and your distance from one of our restaurants.
We use this information to understand our users and provide tailored services. In some contexts, our use is also based upon your consent to share location data.
Email Interactions
If you receive email from us, we use tools to capture when you open our message, click on links or banners in it, or make purchases after receiving an email.
We use this information to understand how you engage with our messages.
Feedback/Support
If you provide feedback or contact us for support, we collect your name and email, as well as other content that you send.
We use this information to receive and act upon feedback.
Job Applicants
If you apply for a job, we collect information needed to process your application. This may include your social security number. Providing this information is required for employment.
In some contexts, we are required by law to collect data about applicants. We also use this data to evaluate your application, consider you for other positions, and ensure efficient staffing and work force operations.
Loyalty Program
When you sign up for “Starbird Rewards,” our Loyalty Program (“Loyalty Program”), we collect information needed to identify and contact you and information about your purchase history tied to the Loyalty Program.
We use this information to perform our contract to carry out the Loyalty Program and to understand our users.
Mailing List
When you sign up for our mailing lists, we collect your contact information.
We use this information to share about our products and services.
Mobile Devices
We collect information your device broadcasts when you visit our website or one of our restaurants.
We use this information to identify unique visitors and understand how users engage with us on their mobile device.
Order Placement
We collect your name, billing, shipping, and email addresses, phone number, and credit or debit card information when you place an order.
We use your information to perform our contract to provide products or services.
Partner Promotion
We collect data that you provide as part of co-branded promotions with other companies.
We use this information to fulfill our promotions. Note that many co-branded promotions involve the collection of information by us, and the other company identified in the promotion. Where data is jointly collected, your information may be submitted, or sent, to both companies. This privacy notice applies to our use of your data. You should review the privacy notice of the other company identified to understand their use of your data.
Surveys
We collect data you share through surveys. If a third-party offers a survey, the third party’s privacy notice also applies to the collection, use, and disclosure of your data.
We collect this information to understand your opinions.
Sweepstakes or contests
When you enter a sweepstakes or contest, we collect data about you such as your contact information.
We use this information to operate the sweepstakes. We may also be required by law to collect such data.
Use of our App
We collect your username and password, as well as your interactions, when you use our App.
We use your information to perform our contract to provide App related services and understand how you use our app. Where required by law, or by a mobile platform, we base the use of third-party tracking technologies upon consent.
Use of Our Website
We use technology (e.g., a cookie, clear GIF, or pixel) to learn how you engage with our websites. This may include which links you click or what you type into our online forms. We may also track your IP address, the website that referred you to us, and data about your device.
We use this information to make our website operate. We also use it to understand how you interact with our websites, gather analytics, improve our websites, and learn your preferences. We may also use this data to help detect and prevent fraud. Where required by law, we base the use of technologies upon consent.
Website Targeted Advertising Technology
We may let third parties place tracking technology on our websites (e.g., a cookie or a pixel). The third party might also collect data over time and across other websites. Among other things, they may use this data to serve ads tailored to your interests, which may include ads about our products or services. For details on information collected by Facebook Pixel, please refer to Facebook’s Data Policy and contact Facebook through Facebook’s CCPA Inquiry form.
Users should see our Cookie Preference Center <<insert hyperlink to cookie preference center>> for more information. You can also find more information about your options with regard to this technology in the Your Choices section below.
Sensitive Information Disclosure. We collect the following categories of sensitive personal data (as defined under applicable law): social security, driver’s license, state identification card, or passport number; account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; precise geolocation; racial or ethnic origin; religious or philosophical beliefs, or union membership; the contents of mail, email, and text messages. We collect this data to process transactions, comply with laws, manage our business, or provide services. Note that we do not use such data for any purposes that are not identified within the California Privacy Rights Act Section 1798.121. We do not “sell” or “share” sensitive personal data for cross-context behavioral advertising, although we may transfer it to third parties when you instruct us to do so. When that occurs, third parties will use it for the purposes indicated in their privacy notices.
How We Use Data
We also use data to:
- Identify you when you visit our sites or restaurants.
- Complete transactions.
- Improve or create services and products.
- Streamline checkouts.
- Conduct analytics.
- Connect with you (e.g., addressing your requests, inquiries, issues, or feedback).
- Market our products or services.
- Market the products or services of our business partners.
- Find and prevent malicious, deceptive, fraudulent, or illegal activity.
- Find and prevent security incidents.
- Enforce our policies and agreements.
- Debug, find, and fix errors that impair our website and services.
- Comply with legal or regulatory obligations.
- Establish or exercise our rights
- Defend against legal claims.
- Manage our relationships.
- For other reasons with your consent.
The sections above describe our main purposes in collecting your data, but often we have multiple purposes. For instance, if you make an online purchase, we may collect your information to perform our contract with you. We also maintain that data so we can easily address questions about your order. As a result, our collection and processing of your data is based in different contexts on your consent, our need to perform a contract, and/or our legal obligations.
To the extent we store and use deidentified personal data, we will not try to reidentify the information, except to test our deidentification methods.
How We Share Data
In addition to the specific situations discussed elsewhere in this Notice we may share personal data in the following situations:
- Acquisitions. If a company acquires or enters negotiations to acquire, our company, business, or assets, we may share data with that company.
- Franchisees. We may share data with our franchisees to promote efficiency, continuity, and customer service across our business.
- Other Disclosures without Your Consent. We may share data to cooperate with law enforcement, participate in a legal process, or for legal compliance. We may share your data to establish or exercise our rights, to defend against legal claims, to investigate, prevent, or act on possible illegal activities, threats to safety of person or property, or a violation of our policies.
- Partner Promotion. We may offer contests, sweepstakes, or other promotions with third party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third party partner, the information that you provide will be shared with us and with them. Their use of your information is not governed by this privacy policy.
- Service Providers. We share your data with service providers. Service providers help us to run our website, conduct surveys, provide technical support, process payments, fulfill orders, and more.
- Loyalty Program Provider. When you upload your personal information to our mobile application or sign up for our loyalty program on our website, we will share all such information, including your name, email address, phone number, and purchase history, with our loyalty program and app provider (“Loyalty Provider” and “App Provider,” respectively). Our Loyalty Provider will use this information to allow you to participate in Starbird’s loyalty program, provide rewards and offers, communicate with you, and improve our services. Our App Provider will use this information to facilitate the app experience, allow you to make purchases, and provide you with tailored services. Providing your personal information to our Loyalty Provider is necessary in order to use our mobile app and join our loyalty program..
- Professional Services. We may share personal data with our professional service providers, such as auditors or lawyers.
- Other Disclosures with Your Consent. We may share your data with third parties when you consent or direct us to.
Some areas require us to disclose whether the following categories of personal data are collected, shared with third parties for a “business purpose,” or “sold,” or transferred for “valuable consideration.” The table below indicates the categories of personal data we collect and transfer in a variety of contexts. We do not “sell” your personal data for money.
Category of Personal Data
Category of Recipients
Disclosures for a Business Purpose
Shared for Targeted Marketing
Identifiers - this may include things like name, alias, postal address, unique personal identifier, online identifier, email address, or account name.
- Franchisees.
- Business partners.
- Data analytics providers.
- Internet service providers.
- Joint marketing partners.
- Operating systems and platforms.
- Other Service Providers.
- Payment processors and financial institutions.
- Professional services organizations, this may include auditors and law firms.
- Social networks.
- Other service providers.
- Social networks.
Government Issued Identification – this may include things like social security number, driver’s license number, or state issued identification number.
- Other Service Providers.
- Professional services organizations, this may include auditors and law firms.
Financial Information – this may include bank account number, credit card number, debit card number, and other financial information.
- Other Service Providers.
- Payment processors and financial institutions.
- Professional services organizations, this may include auditors and law firms.
Health Related Information – this may include medical information, mental or physical condition or treatment, or health insurance information.
- Other Service Providers.
- Professional services organizations, this may include auditors and law firms.
Characteristics of protected classifications – this may include age, sex, race, ethnicity, physical, or mental handicap, etc.
- Franchisees.
- Business partners.
- Joint marketing partners.
- Other Service Providers.
- Professional services organizations, this may include auditors and law firms.
Commercial information – this may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
- Franchisees.
- Business partners.
- Data analytics providers.
- Internet service providers.
- Joint marketing partners.
- Other Service Providers.
- Payment processors and financial institutions.
- Professional services organizations, this may include auditors and law firms.
- Social networks.
- Other service providers.
- Social networks.
Internet or other electronic network activity information – this may include browsing history, search history, and information regarding an individual’s interaction with an internet website, app, or ad.
- Data analytics providers.
- Internet service providers.
- Joint marketing partners.
- Operating systems and platforms.
- Other Service Providers.
- Professional services organizations, this may include auditors and law firms.
- Social networks.
- Other service providers.
- Social networks.
Geolocation data – this could include precise or non-precise geolocation information.
- Data analytics providers.
- Internet service providers.
- Operating systems and platforms.
- Other Service Providers.
- Professional services organizations, this may include auditors and law firms.
- Social networks.
Audio, electronic, visual, thermal, olfactory, or similar information
- Business partners.
- Data analytics providers.
- Joint marketing partners.
- Other Service Providers.
- Professional services organizations, this may include auditors and law firms.
Professional or employment-related information – this includes, for example, information submitted by job applicants.
- Business partners.
- Other Service Providers.
- Professional services organizations, this may include auditors and law firms.
Non-public education information (as defined in the Family Educational Rights and Privacy Act)
- Business partners.
- Other Service Providers.
- Professional services organizations, this may include auditors and law firms.
Inferences drawn from any of the information listed above
- Data analytics providers.
- Internet service providers.
- Joint marketing partners.
- Other Service Providers.
- Professional services organizations, this may include auditors and law firms.
- Social networks.
- Other service providers.
- Social networks.
Additional categories of personal data described in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) – this may include signature, physical characteristics, or description, insurance policy number.
- Other Service Providers.
- Payment processors and financial institutions.
- Professional services organizations, this may include auditors and law firms.
Your Choices
Some jurisdictions give you a right to make the following choices:
- Access. You may request access to your personal data or confirmation that we have data about you. In certain limited cases, you may ask to receive access to your data in a portable, machine-readable form.
- List of Third-Party Recipients. In some areas, you may have the right to obtain a list of specific third parties to which we have disclosed personal information. For a list of the specific third parties to whom we have disclosed personal information, please contact us at https://www.starbirdchicken.com/contact. Please note, some areas also allow you to obtain a list of the categories of third parties to which we have disclosed personal information. You can find that information in the table above under the “How We Share Data” section.
- Change. Our website and mobile app allow you to change your account profile. If our website does not permit you to update or correct certain information, you can ask us to correct inaccurate or incomplete data by contacting us at the address below. We may keep historical data in our backup files as permitted by law.
- Deletion. You may ask us to delete your personal data. If required by law, we will grant such a request, but note that in many cases, we must keep your personal data to comply with legal obligations, resolve disputes, enforce agreements, or for other business purposes.
- Opt-out of Website Targeted Advertising. You may opt out of online targeted advertising (e.g., cookies) by clicking the cookie settings link in the footer of the homepage. Note that if you change browsers or devices, or if you clear your browser’s cache, you may need to click the link again to apply your preference. We recognize Global Privacy Control (GPC) signals broadcast from web browsers as a valid opt-out request where required by applicable law. We also recognize the “Do Not Track Signal.” If there is a conflict between the GPC signal and a manual choice that you have made on our website regarding targeted advertising, we will honor your manual choice.
- Opt-out of App-Based Targeted Advertising. You may opt out of app-based targeted advertising (e.g., SDKs with advertising partners) by going to the settings menu in your mobile device.
- Promotional Emails. You may provide us with your email address to allow us to send newsletters, surveys, offers, or other promotional content, as well as targeted offers from third parties. You can stop receiving such emails by following the unsubscribe instructions at the bottom of those emails. If you choose not to receive such emails, we may still send you service-related communications.
- Promotional Mailings. If you do not want to receive offers and/or circulars from us, email us with “NO SNAIL MAIL” in the subject line, and include your name, address, and zip code. Note that our mailings are prepared before we send them. We will remove your name from our mailing list after receiving your request, but you may receive mailings from us that were prepared prior to processing your request.
- Promotional Text Messages. If you get a text message from us that has promotional content, you can opt-out of future text messages by replying “STOP.”
- Geolocation Data. You can turn off geolocation data for mobile apps through your mobile device’s privacy settings.
Not all the rights above are absolute, and they do not apply in all circumstances. We may limit or deny a request because the law permits or requires us to. We will not discriminate against individuals who exercise a privacy right.
You may exercise the above rights through our data subject request form,
here, or by contacting us via the contact information below. If you disagree with our denial of a request, you may appeal our decision by contacting us with the subject line “Appeal.”
We will require you to prove your identity when making most types of requests. We may verify your identity by phone or email. Depending on your request, we will ask for information such as your name, the last item you purchased from us, or the date of your last purchase from us. We may also ask you to send us a signed declaration confirming your identity.
In some circumstances, you may designate an authorized agent to exercise rights on your behalf. If you are an authorized agent, you must attach a copy of a completed
Authorized Agent Designation Form which shows that you may act on another’s behalf.
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing as required by law. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
How We Protect and Retain Data
No method of internet transmission or electronic storage is fully secure. While we use reasonable efforts to protect personal data, we cannot guarantee its security. If we are required to inform you about a security incident, we will do so electronically, in writing, or by phone, as the law permits.
Our website permits you to create an account. You are responsible for selecting a unique and complex password and keeping it confidential. You are responsible for any access to or use of your account by someone who has obtained your password, whether or not you approved of such access or use. Notify us of unauthorized use of your password or account immediately.
We keep your personal data for only as long as necessary to fulfil the purposes in this Notice unless a longer retention period is required or permitted by law. This includes the purposes of satisfying legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data. We also weigh the potential risk of harm from unauthorized use or disclosure of the data, the purposes for which we obtained the data and whether we can meet those purposes through other means, as well as applicable legal requirements.
Third-Party Applications/Websites
We may provide links to websites and other third-party content or services that we do not own or operate, including Trax Inc. and others. We have no control over the privacy practices of websites or services we do not own. For details about such third parties’ privacy practices, see their privacy notices.
Changes To This Privacy Notice
We may change our Notice and privacy practices. New notices will be published on our website. If changes are material, the Notice that was in place when you submitted personal data to us will generally govern that data unless you consent to the new Notice. Our Notice shows “effective” and “last updated” dates below. The effective date is the date the current version took effect. The last updated date is the date the current version was last substantively changed.
Children
Our websites and online services are not meant for children under 13 years old, and we do not knowingly collect personal data from children under age 16 without parental consent. Children under 13 should not give us their personal data.
If you have questions, comments, or complaints on our privacy practices, or if you need to access this Notice in a different form due to a disability, please contact us. We will try to address your requests and provide you with additional privacy-related information. If you have any questions, comments, or complaints concerning our privacy practices, or if you need to access this Privacy Policy in an alternative format due to having a disability, please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with additional privacy-related information.
Starbird Chicken
75 Oak Grove Street
San Francisco, CA 94107
https://www.starbirdchicken.com/contact866-727-4779
Additional Information For California Residents
California law requires us to disclose the following information on our privacy practices. If you are a California resident, the following disclosures apply to you in addition to the rest of the Notice.
- California Shine the Light. If you would like more information on the categories of personal data we share with third parties or franchisees for those parties to use for direct marketing, submit a written request using the information in the “Submitting Requests” section or the Contact Information section.
- California Notice of Financial Incentive. We offer programs that provides certain perks, like rewards, discounts, and exclusive offers, including but not limited to our Loyalty Program ("Loyalty Program"), and programs offered through our website and mobile application (together, "Exclusive Offers"). When you sign up for our Exclusive Offers, we ask for your name, email address, and other information. Under California law, our Loyalty Program and other Exclusive Offers might be considered "financial incentive" programs as they involves collecting personal data. We do not assign a monetary value to the data we collect. Based on our reasonable estimate, the value of your personal data to us is related to the value of the free or discounted products or services you get when you redeem points or engage in other qualifying activities to earn a reward, discount, or exclusive offer. This value is based on the cost related to offering those free or discounted products or services. You may withdraw from the Loyalty Programs by using the Request Account Removal option when signed into your Loyalty Program page on our website or in the app. You may withdraw from the Exclusive Offers, including communications resulting from signing up for the Exclusive Offers, by following the instructions in such communications, if applicable, or visiting https://www.starbirdchicken.com/contact. Visit our Terms of Use, below, for full program rules and our Loyalty Program page or https://order.starbirdchicken.com/points-program-information/?order-type=6 to learn how to join our Loyalty Program.
