• Hospitality is a key component in this position, so you should be comfortable with listening to and accommodating our guests.
• Proven ability to proactively approach guests in the dining room and engage in meaningful “table touches”
• Ability to make change and provide accurate cash-handling.
• First point of contact for guest complaints.Ability to multitask, stay organized and always focus on the guest.
• Ability to multitask, stay organized and always focus on the guest.

• At least 1 year of successful Starbird experience in a Cashier, Line Cook, or Chicken Station Cook position, or 6 months of successful Starbird experience plus responsibility for training team members in a prior job for 1 year. 
• Proven ability to coach and train fellow team members utilizing above average communication and relationship building skills. 
• 100% completion rate of all ExpandShare courses, and proven ability to coach fellow team members on the ExpandShare system.
• Successful completion of Certified Trainer Certification.

• At least 6 months of successful Starbird experience as a Certified Trainer.
• Proven ability to learn and adopt the technological applications necessary to operate a Starbird location.
• Proven ability to quickly adopt and coach changing operating procedures, equipment maintenance and troubleshooting.
• Ability to communicate clearly with guests to resolve their issues

• 1-2 Years’ experience in the restaurant industry, plus proven experience working as a supervisor
• Keep the team on task.
• Ability to communicate clearly with guest to resolve their issues
• Work all aspects of the line, as needed (Fryer, line cook, cashier).
• Ability to assist in training new team members.
• Ensure compliance with food health and safety regulations.
• Plating prepared foods using Starbird guidelines.
• Proven ability to learn and adopt the technological applications necessary to operate a Starbird location, such as ZenPut for Line Checks.
• Proven ability to quickly adopt and coach others on changing operating procedures, equipment maintenance and troubleshooting.
• Ability to communicate clearly with guests and coworkers to resolve issues

When you are approved to be promoted to a Supervisor, the Training Department will assign the Supervisor Training Self-Check Training Checklist and Learning Tracks to you. You will use this checklist to plan and sign off your training with your General Manager.

• 2-3 years in the restaurant business, at least 1 year in a leadership role.
• Oversee and manage a shift by leading other hourly team members in execution of and adherence to Starbird hospitality and service standards.
• Coordinate and direct restaurant activities during the shift based on guest traffic flow.
• Monitor team member break procedures to be sure breaks are taken as scheduled and according to federal, state, or local regulations.
• Phase down the staffing at the restaurant based on the business flow to help control labor expenses.
• Bring team member relations issues, deviations from Starbird standards, and other guest issues to the attention of an exempt manager.
• Work with exempt management personnel to build strong team relationships and a positive work environment.
• Assist exempt management staff with hourly team member training and development.
• Able to manage and work with the team on food quality, time, temp, and on hand quantities based on sales volume.
• Able to complete a daily prep list with established pars and delegate to proper team members for completion in a timely manner.
• Verify all deliveries are correct and all items were delivered.
• Proven ability to learn and adopt the technological applications necessary to operate a Starbird location, such as ZenPut for Line Checks.
• Proven ability to quickly adopt and coach others on changing operating procedures, equipment maintenance and troubleshooting.
• Ability to communicate clearly with guests and coworkers to resolve issues

• 3-5 years in the restaurant business, 2 years in a leadership role.
• Implement systems to positively impact cost controls.
• Meet and balance the needs of both the operations team and the needs of the store.
• Responsible for hiring/onboarding.
• Perform disciplinary actions and supporting documentation.
• Write a schedule for teams of 25+.
• Order or oversee ordering products.
• Ability to effectively train, mentor and manage hourly team members.
• Ability to identify business priorities and set goals.
• Know all aspects of meal production and assist your team when needed.
• Proven ability to learn and adopt the technological applications necessary to operate a Starbird location.
• Proven ability to quickly adopt and coach others on changing operating procedures, equipment maintenance and troubleshooting.
• Ability to communicate clearly with guests and coworkers to resolve issues

• Audit “Action Items” are 100% completed on time
• Build Cards and Chart Package are up to date and fully posted
• All team members are in “Active” status in the training module
• Team Member engagement with the training module is at 80% or higher
• Training module course completion rates are on time, at 95% or better
• Restaurant iPads are charged, in use, and password is secure
• RM, Supervisors, and Leads have completed Certified Trainer certification
• There is at least one additional Certified Trainer
• Adherence to all current documented operations standards (prep schedule, opening and closing procedures, labeling, and rotating, etc.).
• Adherence to recipes, menu builds and all food standards
• Unwavering adherence to Chicken Management protocols
• Safety and Food safety process and procedure compliance
• Team Member Policy and Procedure compliance (uniform standards, breaks, etc.)
• There are organization & cleanliness systems in place (such as daily, weekly, monthly cleaning checklists)
• Restaurant Leadership (GM, RM, Supervisors, Leads) are in compliance with Food Safety Certification requirements
• Proven ability to learn and adopt the technological applications necessary to operate a Starbird location.
• Proven ability to quickly adopt and coach others on changing operating procedures, equipment maintenance and troubleshooting.
• Ability to communicate clearly with guests and coworkers to resolve issues

• Visit locations throughout the week and perform weekly audits on each location.
• Follow up after audits to make sure progress is being made.
• Continually investigate and introduce process improvement measures and present suggestions for consideration.
• Embody and enforce Starbird hospitality standards
• Assist with new store openings and the planning of those openings.
• Generate a restaurant atmosphere of positivity as well as accountability.
• Be hands on with the management and restaurant team. Lead by example.
• Evaluate and develop the unit-level management teams and establish standards for personnel planning.
• Evaluate labor productivity and work with the GMs to optimize schedules.
• Oversee and work with GMs to manage labor and schedules so they are in line with the budget.
• Input accurate forecasts before the deadline.
• Assist in the development and maintenance of our Information Technology systems to ensure that all operational systems are continuously evaluated for proper operation, relevance and utilization.
• Analyze and act upon P&L’s and other financial reports. Review with the GM’s and work on opportunities and praise wins.
• Communicate in a thoughtful and timely manner, precisely, and daily with GM’s & RM via, text, email, phone and/or Slack.
• Proven ability to learn and adopt the technological applications necessary to operate a Starbird location.
• Proven ability to quickly adopt and coach others on changing operating procedures, equipment maintenance and troubleshooting.
• Ability to communicate clearly with guests and coworkers to resolve issues